We believe healthcare works best when patients feel heard, providers have time, costs are transparent, and care is proactive, not reactive.
At Root Cause Direct Care, we focus on prevention, education, and partnership—so you can feel supported at every stage of your health journey.
Frequently Asked Questions
1 / Do you accept insurance?
No. Root Cause Direct Care does not bill or accept insurance, including Medicare or Medicaid. This allows us to spend more time with patients and keep care affordable and transparent.
2 / Can I still have insurance?
Yes. Many patients pair DPC with a high-deductible or catastrophic insurance plan for emergencies, hospitalizations, labs, imaging, and specialists.
3 / What if I need labs or imaging?
We help coordinate labs and imaging at discounted cash rates or through your insurance if you prefer.
4 / Is this concierge medicine?
Direct Primary Care is similar to concierge care but typically far more affordable and focused on primary care rather than luxury services.
5 / How do house calls work?
House calls are available to members in Running Springs and nearby areas by appointment and include comprehensive evaluations and acute care.
6 / Is a Physician Assistant a primary care provider?
Yes. Physician Assistants are licensed medical professionals trained to diagnose, treat, and manage a wide range of health conditions and provide comprehensive primary care.
7 / Can I cancel my membership?
Yes. Memberships are month-to-month and can be canceled at any time with proper notice.
8 / What happens if I need to see a specialist?
We coordinate referrals and help you navigate specialty care. You may use insurance or cash-pay options for specialist visits.
9 / Do you prescribe medications?
Yes, when medically appropriate. Prescriptions are sent directly to your pharmacy, and we help patients find affordable medication options.
10 / How does this work with Medicare?
Root Cause Direct Care does not accept Medicare. Medicare beneficiaries may choose to privately contract for services, but DPC membership is not a Medicare-covered benefit.